Zwift Click doesn't connect

Bugs and Support
1

Hi,

Bought a zwift click and installed it to the gear a month ago but when I tried to connect it to my PC I couldn’t find the device.

Here’s what I’ve done for troubleshooting:

  1. All firmwares are up to date and connected via Bluetooth—wahoo kickr V6, zwift app, zwift click;

  2. Zwift click can be found when only using mobile companion app, but disappeared when using companion as a bridge to PC.

  3. Zwift Play connects fine no matter connecting directly to PC or using companion as a bridge.

  4. No “virtual shifting” shown in the panel—have been trying to fix this by restarting and reconnecting wahoo several times but still no success.

Can anyone share your insights on how to solve this problem…?

Thanks.

2

Hi @AJ_PEACOCK, welcome to the Forums! My name’s Oscar, working with Zwift.

I appreciate the detailed information you shared and your effort when trying to self-solve this issue, I understand how important it is for you to have this sorted out so you can use the Zwift Click without dropping out.

I checked your account and I was able to see several connectivity alerts and BLE issues. I’d like to ask you to reset your game preferences. Forgetting preferences and known devices will refresh the relationship between Zwift and the devices that can pair with Zwift.

For steps on completing the preference reset, check out this article. ​Once you’ve done that, please try to follow the steps below to troubleshoot BLE or check this article​:

  1. Confirm if you’re connected to Zwift with BLE or ANT+
  2. Confirm you have the correct option selected for using Built-in Bluetooth, or Zwift Companion from the nut icon in the PAIRED DEVICES screen.
  3. Turn off BLE on your device and then turn it back on again.
  4. Restart Zwift and try pairing again.
  5. If BLE isn’t working, and an ANT+ dongle is installed, try removing the ANT+ dongle to simplify the configuration.

Please give this a try and if persists, contact us directly and we’ll provide one-on-one support.

Best,

1 Like
3

THANK-YOU. Deleting these two files fixed my issue I think… I can at least see the Click now!

4

Yep. I’m having the same issue. It had connected when I used it the first few times but now it just appears to be dead and i just replaced the battery to eliminate that possibility. I will try the preferences reset and see if that does anything