Zwift not seeing speed meter or HR monitor


(Timothy Ryan) #1

My garmin speed/cadence working fine, ANT is within 6 inches of speed censor, zwift not seeing it at all, not is it seeing HR monitor?


(Paul Allen) #2

Need more info to assist you.

Are you using a PC, Mac or iOS device?

What HRM are you trying to connect to Zwift?

Can you clarify your request. 

Is the Garmin speed/cadence sensor connecting to Zwift or are you having issue with that as well?


(Timothy Ryan) #3

I’m using Mac laptop. Trying to connect Garmin HRM. None of the sensors are connecting to Zwift.


(Paul Allen) #4

I am guessing you have checked the batteries.

On the HRM sometimes during the winter you need to pre moisten the strap and on the S/C make sure you pedal to wake them up.

Is the Ant+ dongle installed on your Mac.


(Drew Maxwell) #5

I had the same issue yesterday 1/29/17 with my Viiia heart rate monitor, it was working fine in any other app I opened on my iPhone but it would not work with Zwift


(Paul Allen) #6

Drew, 

I believe this is a different issue since you are using BLE and he is using Ant+, also you both have different devices.