Im having an issue with Zwift not responding. I can hear the game but the screen freezes. The situation has got so bad I cant use Zwift as it crashes every ride - sometime 20 minutes into a ride or an hour. I’m on a new laptop and Zwift worked fine for the first month but did freeze occasionally. I came across advice to disable Video Screenshots which I’m trying to do but the laptop freezes when I select the OK button after selecting ‘disable’. All drivers are updated and I’m not aware of any internet issues. Hoping to get help here. Thanks!
Hmm that’s bad. I would first try a clean reinstallation of the game, then try again to turn off video screenshots, and if that fails contact support.
https://support.zwift.com/en_us/re-installing-zwift-BymCF82TH
Hi Dan,
In addition to what Paul recommended, I’d recommend checking and updating your drivers. Cause sometimes with new laptops can sit on a store shelf or in a warehouse for a while, and have outdated drivers.
You can update your drivers by following the steps in our ZwiftApp Crashing guide.
