Zwift not pairing in Windows 10 anymore

Zwift on my Windows 10 PC ran alright at 27th January 2022, and not anymore as of today, Jan 31st. Had to reinstall. It will not pair anymore to my trainer, nor to the polar heart band.
Gave up.

(Also, in my android 11 phone, it shows the same failure, not pairing to any sensor.
Tried with Zwift companion on the same phone to no avail. I’ve posted this under Anroid too.)

So, sadly, since today Zwift has become completely useless for me.

Can your trainer manufacturer’s app connect to your trainer? What are the details of your setup?

It could be that your trainer is faulty.

Hi @jona_oberski

I’m sorry to hear that you’re devices aren’t pairing to Zwift, and I get how that can be frustrating since it seemed to be working well for you last week.

If you’re trying to use Android to pair, you’ll want to make sure the Location Service is turned on. This article shows basically the long way to do it, but it should work.

Also, Bluetooth can be tricky in general because if your trainer and sensors (e.g. Polar HRM) are connected to another device (e.g. phone, tablet, or a different computer) in your environment, Zwift won’t be able to find the device. I’d suggest you toggle OFF Bluetooth on any nearby devices you’re not currently wanting to use for Zwift just to make sure nothing is stealing the signal from Zwift.

Otherwise, I agree with Steve that we’ll need to know a bit more about your devices and general Zwift setup in order to best assist you. If you’d like some one-on-one help, you can also send us a support inquiry, and one of our tech support agents is happy to help you troubleshoot this issue.

You can reach us here: Contact Us - Official Zwift Support | Zwift

Same here.

Until last update, I could use companion App to pair to my Tacx without any problem.
Since today (Feb 2, 2022) ; it’s not possible anymore. I’ve tried running Zwift on 2 different computers, and wipped the storage on the Companion App : still the same : Companion cannot see the Tacx anymore, nor the heart monitor.

However, if I play Zwift on the Android app (not the Companion, but the full android game), there it works without a glitch.

So, this shows the problem is with the Companion app.

What happened with latest upgrade ?

Hi @YvanB, welcome to the forums. Check out this pinned thread… zwift broke the companion app :cry:

Hello Mike,
Thank you for your answer, which pinned thread are you talking about ? I think you forgot to put the link, and I didn’t find anything on the forum headlines.

Kind regards

For some reason I can’t copy and paste the link?

It is pinned in the known issues category.

Android 12 Zwift companion app crash [3.32.0] [February 2022]

Edit: I can copy and paste from the computer but not my phone for some reason?