Zwift Not Launching Win 10

Setup: Win 10 laptop (v1511), clean install OS, fresh install Zwift. .NET 3.5 and 4.7 (Latest version). i5 processor 16GB ram SSD. Old now but should still run…

Problem: I click the zwift launcher and something happens, but the tray icon disappears before anything loads. Tried clearing Cache in IE, tried restart, tried reinstalling zwift, tried removing zwift folder in docs, tried enabling/disabling .NET… All the same, won’t launch.

Run log:
[13:27:50 2022-09-23] Launcher: Checking for VerCur Override
[13:27:50 2022-09-23] Launcher: prefs.xml file not found.
[13:27:50 2022-09-23] Launcher: Auto Startup is Enabled.
[13:27:50 2022-09-23] Launcher: Launcher Version Number 1.1.4
[13:27:50 2022-09-23] Launcher: Initializing UI Components
[13:27:52 2022-09-23] Launcher: Initializing Tray Components
[13:27:52 2022-09-23] Launcher: Initializing Patcher
[13:27:52 2022-09-23] Launcher: Setting Login URL
[13:27:52 2022-09-23] Launcher: prefs.xml file not found.
[13:27:53 2022-09-23] Launcher: Found Launcher URL.
[13:27:53 2022-09-23] Launcher: prefs.xml file not found.
[13:27:53 2022-09-23] Launcher: Navigating to Login URL
[13:27:53 2022-09-23] Launcher: Starting WebView2 Initialization

Any advice appreciated!
Thanks.

Do you have a prefs.xml file in documents/zwift ?

Delete the Zwift folder in the documents. It helped me. The launcher starts again and I was able to log in again :slight_smile:

I don’t. I tried making one that was empty but it got renamed to .INVALID

As above, try deleting the Zwift folder

I did state in the original post that I already tried that before posting… It doesn’t make any difference unfortunately.

Sorry, clutching at straws a bit. Have you tried uninstalling, deleting the Zwift folder, then reinstalling?

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