Zwift doesn´t start

Bugs and Support
1

I installed Zwift on my new computer with WIN11.
However, after installing or double-clicking on Zwift, the program does not start. Nothing just happens…
I added the Zwift Launcher to the firewall settings. Windows is up to date and Zwift is the latest version i could found.
Does anyone have any advice for me on what could be wrong?

2

Is the launcher app appearing in task manager after you’ve tried to run it.

Trying to establish if it’s running in the background or just terminating.

3

You could eliminate the firewall as a possible reason by temporarily disabling it.

You might also find clues in Documents\Zwift\Logs\Launcher_log.txt

The Windows Event Viewer also might have clues about an application crash

4

No, noththing happend in the Background.

I’ve also tried with the firewall disabled, but unfortunately that doesn’t work either.

I think it is due to the onedrive synchronization.
I’ll have to read up on it a bit more so I can fix it.

5

I,ve the same problem, have you resolved?

Thanks

6

For help, this is my log file:

[10:37:39 2023-07-15] Launcher: Auto Startup is Disabled.
[10:37:39 2023-07-15] Launcher: Launcher Version Number 1.1.9
[10:37:39 2023-07-15] Launcher: Initializing UI Components
[10:37:39 2023-07-15] Launcher: Initializing Tray Components
[10:37:39 2023-07-15] Launcher: Initializing Patcher
[10:37:39 2023-07-15] Launcher: Setting Login URL
[10:37:39 2023-07-15] Launcher: prefs.xml file found.
[10:37:39 2023-07-15] Launcher: Found Launcher URL.
[10:37:39 2023-07-15] Launcher: prefs.xml file found.
[10:37:39 2023-07-15] Launcher: Navigating to Login URL
[10:37:39 2023-07-15] Launcher: Checking for VerCur Override
[10:37:39 2023-07-15] Launcher: prefs.xml file found.
[10:37:39 2023-07-15] Patcher: ERROR CODE #3, failed to log in!
[10:37:39 2023-07-15] Launcher: Starting WebView2 Initialization
[10:37:39 2023-07-15] Launcher: Displaying Main Window.

The line with error code 3 is the only one changed since the problem started.

Thanks!