Since updating today, Zwift won’t start. It doesn’t get past initializing the patcher. On a Surface Pro 7. Any ideas? tried firewall and AV, makes no difference. Also tried starting as administrator but no joy. Completely re-installed Zwift, renamed old folders to start fresh and still same after several reboots. Nothing in the Windows event logs.
I also tried that, disabled OneDrive and re-installed. Still no change. There is no file locks on but patcher doesn’t start. I don’t get the ZwiftApp installed. Seems to have have been a problem in the past too. I presume ZwiftApp gets installed by Patcher but I don’t get that far.
what about launcher error codes?
no, every time it stops here:
[13:32:06 2023-10-30] Launcher: Auto Startup is Enabled.
[13:32:06 2023-10-30] Launcher: Launcher Version Number 1.1.10
[13:32:06 2023-10-30] Launcher: Initializing UI Components
[13:32:06 2023-10-30] Launcher: Initializing Tray Components
[13:32:06 2023-10-30] Launcher: Initializing Patcher
did you figure your problem?
Sort of. Support asked me to create a new Windows user account. I used Zwift in that and it worked fine so I just leave the account for Zwift. Bit of a hack but it works.
For anyone watching from Zwift, this shouldn’t happen if you stored data in AppData rather than in the Documents folder.