Unable to open Zwift app on Windows 11

Bugs and Support
1

The Zwift app wont open on my windows 11 laptop. It worked in the past when it was on windows 10…

I did the defaults, fully remove onedrive and the default download and documents folders are there…

In the Event viewer these are the following issues it found related to Zwift;

Application: ZwiftLauncher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.BadImageFormatException
at ZwiftLauncher.App.Main()

And this one;
Faulting application name: ZwiftLauncher.exe, version: 1.0.0.0, time stamp: 0x64da80eb
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2215, time stamp: 0x83983b0b
Exception code: 0xe0434352
Fault offset: 0x000000000006531c
Faulting process ID: 0x0x3F40
Faulting application start time: 0x0x1D9FBABD4903FD8
Faulting application path: C:\Program Files (x86)\Zwift\ZwiftLauncher.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 34ed35c0-3368-491e-807f-db4228b72bd3
Faulting package full name:
Faulting package-relative application ID:

Is there a known fix for this… i dont like using Zwift on a Tablet… but this is my only laptop i have.

2

runs fine on W11 here, have you downloaded the latest launcher

3

I had downloaded the latest installer indeed.

What finally did the charm was renaming the “removed” OneDrive folder to OneDrive2, and also renaming the folder documents in the OneDrive2 environment to 2Documents;

I figured that Zwift had troubles finding the correct location of the Documents folder. So maybe it will help others as well.

KR,
Job

1 Like
4

That’s weird, I mean what does onedrive have to do with zwift

5

I think Zwift has programmed that all your user data will be written to the documents folder of your computer. The bad part of OneDrive is that it will generate an alternate “Documents” environment on your computer. Zwift has trouble finding the correct “documents” folder.
So it seems by default and the push of OneDrive it is using the Documents folder synced to Onedrive.
When ever Zwift is placing something in that document folder it will automatically sync that to the cloud. Zwift is at that moment unable to do something with that data it seems.

Personally I don’t understand why Zwift is using the documents folder for user data; in my mind it should be easier to have that data stored in the local appdata what most programs do. But I expect that they have their reasons for it.