Zwift isn’t loading at all, no splash screen with a login or ‘Let’s Go’. The launcher starts, i can see it in the system tray appear then disappear.
I’m running a brand new install of Win 11 on a brand new machine with the following specs:-
12th Gen Intel(R) Core™ i5-1235U 1.30 GHz
Intel Iris XE GRaphics
32GB RAM
Windows 11 Pro
21H2
All drivers have been updated and all windows updates applied.
Has anyone else had this issue?
Check Event Viewer for clues about why it crashed
Disable OneDrive
Don’t install AV software other than Defender
Contact Zwift support if you remain stuck
Thanks. One drive is disabled. Can you tell me where event viewer is located please?
Also, Zwift support is just a chatbot. I can’t find out how to contact an human. Are you referring to an actual support line?
The chat assistant will transfer your chat to an email if it is unable to help you.
I would initially try to uninstall and reinstall the software.
Hi @Pete_Dahdouh_CRCA_Fo welcome to Zwift forums.
As others have already noted - for problems installing Zwift on PC and Mac - there are some common issues that will cause installation problems.
OneDrive and other programs like it syncing the Documents folder to the cloud is a very common reason.
Thanks for responding. I fixed the issue and have ridden on Zwift again. It appears that having a Dell keyboard with a smart card reader was not compatible with this version of Windows.
I also had to completely uninstall One Drive not just logout.
Zwift runs smoothly so thank you all for the input.
Thank you for this thread.
Was tearing my hair out with exactly the same issue and finally read the last comment - OneDrive was logged out and never used but I didn’t realise it was still installed. Uninstalled it and works fine now!
Had the same issue. A few details that may help:
Uninstall OneDrive as mentioned. Make sure that there isn’t a folder hanging around with files in it.
Uninstall Zwift. Same process. Make sure nothing is still in a Zwift folder.
I then used CCleaner as a little assurance the files are gone.
Do a full shutdown.
Relaunch the Zwift install file you downloaded from the web.
Hopefully you will see the Zwift screen you are use to seeing. I tend to pause Zwift during the summer months and then fire it up again in the fall. I’m guessing a Windows update along the way screwed everything up.
I just experienced this. I actually had onedrive disabled, once i turned it back on, everything worked normally again. So dont test just turning it off, but on as well.