Zwift Doesn't Load on Fresh Win 11 Install

Bugs and Support
1

Zwift isn’t loading at all, no splash screen with a login or ‘Let’s Go’. The launcher starts, i can see it in the system tray appear then disappear.
I’m running a brand new install of Win 11 on a brand new machine with the following specs:-
12th Gen Intel(R) Core™ i5-1235U 1.30 GHz
Intel Iris XE GRaphics
32GB RAM
Windows 11 Pro
21H2
All drivers have been updated and all windows updates applied.

Has anyone else had this issue?

2

Check Event Viewer for clues about why it crashed
Disable OneDrive
Don’t install AV software other than Defender
Contact Zwift support if you remain stuck

3

Thanks. One drive is disabled. Can you tell me where event viewer is located please?
Also, Zwift support is just a chatbot. I can’t find out how to contact an human. Are you referring to an actual support line?

4

The chat assistant will transfer your chat to an email if it is unable to help you.

I would initially try to uninstall and reinstall the software.

5
6

Hi @Pete_Dahdouh_CRCA_Fo welcome to Zwift forums.

As others have already noted - for problems installing Zwift on PC and Mac - there are some common issues that will cause installation problems.

OneDrive and other programs like it syncing the Documents folder to the cloud is a very common reason.

7

Thanks for responding. I fixed the issue and have ridden on Zwift again. It appears that having a Dell keyboard with a smart card reader was not compatible with this version of Windows.
I also had to completely uninstall One Drive not just logout.
Zwift runs smoothly so thank you all for the input.