Hi @John_Hoy_LRC, welcome to Forums. It’s Juan from Zwift. Thanks for sharing your concern here to get suggestions form our community.
Have you calibrated it with the Runn app and updated the firmware? Assuming so, occasionally, you should use the app to reboot the Runn to get it to work right. I’d like to share this article with you, so you can check if you are not missing something.
I have a couple of suggestions for you. You can check out this thread for community support or contact us to dig deeper into your game logs. My colleagues will be happy to help.