Very frustration the app stops many times during the ride. I have tried everything I know.
About ready to trash the program.
Give us the full run down of your setup and the actual issue.
- System: iMac 12.0.1 Monterey
- Trainer: Travel Track Fluid Comp (Dumb trainer)
- Hardware: Zwift dongle connected to iMac (10 feet from trainer)
- Router: Currently running 5.0 and have tried 2.4 with same results
- Sensors: Heart,Speed, Cadence all connect and work as they should
Note: I have been a Zwift user for many years with the same set-up. I took the system down during the season and re-connected to Zwift several weeks ago when the issues started.
- When I launch Zwift (Click Let’s go) it now takes over a minute to go through the cute blue screen with all the phrases on the bottom.
- As I begin to pedal, all is well for about 3 miles then the avatar begins to slow down and comes to a stop. Sometime it will restart but most times I have to reboot the app. Very frustrating when you’re in the middle of a workout and have to start over.
Any help would be appreciated!
Thanks,
Level 30
Jim Day
Are you getting a connection error message in the top left of the screen?
Sounds to me like you’ve an issue with the Ant+ connection.
Please run your log file through Zwiftalizer which will identify any such issue.
I don’t know how or to run logs through zwiftalizer
Jim Day
- Run your Internet browser.
- Go to Zwiftalizer.com
- Create account & sign in (free)
- Click in the big box to browse for files.
- Navigate to the Zwift folder and then into logs.
- Select the log from the session you had issues (they are all date and time stamped)
- Analyse the results.
There will be a section with regards to ANT+ connectivity. See if this reports any issues.
I note you don’t appear to be using an extension lead to move your dongle closer to the trainer. This is a must have. Biggest cause of intermittent dropouts in Ant+
Whilst appreciating you had a working setup it could be your imac is now a fraction further away than previously and this causing the issue.
I went for 8 months with my dongle directly in my computer, one day I just started having issues yet nothing had changed. Fitted an extension and never had an issue since.