Hi @Jason8824_Corbett, can you give us some more info on your problem? Where exactly is it crashing, is it during the initial launch of the program, or are you able to log in, choose a route and world to ride in, and then it crashes?
Hi Mike,
Yes, it allows me to login, connect to my Kickr, but when I try to select a route or pick the default route and click ‘Ride’ the app crashes.
Thanks,
Jason
I am guessing you have the Intel HD Graphics 620 which should work just fine, that is what I have in my Zwift Running laptop. I would recommend that you close ALL unneeded programs, including some of the ones in the System Tray if they are not needed during Zwift. The 620 does not have dedicated memory so it has to use the RAM in the laptop.
Same issue. I7 processor, same operating system and high end graphics card. 8 month old laptop (Lenovo). It freezes and crashes when a world is supposed to load. Restart machine 3-4 times and it magically works.