Zwift crashing on exit - Windows 10

The last 2 times i’ve tried to exit the app on windows 10 it has crashed.

This happens after saving and returning to the world choice screen but then clicking on exit. The ride saves fine but the program just crashes when I try and close it.

The only thing I have changed is switching to full screen and not windowed mode, the graphics work better in full screen on my set up (pretty old i5 processor and no additional graphics card).

Has anyone else found this?

Yes, I get the same issue, also on Windows 10, have removed and reinstalled the Zwift App, have also run through Windows tools and fixes to ensure no identified issues with services or registry entries or duplicated file location entries etc., still no change.
Thankfully I don’t use Zwift on my PC often, mainly for settings/garage changes or creating a workout.

I don’t have any similar issues with other apps/programs

Can you explain what behaviour you’re seeing? The game closes when you hit Exit, there’s no other prompts and it takes a few seconds before disappearing back to desktop. That’s just what it does, it isn’t crashing.

1 Like

no it doesn’t return to the desktop. it just hangs there and then when you click something else it just goes to not responding and you have to crash out of the program.

if you just left it it freezes and doesn’t return to the desktop.

Same here, last two runs (yesterday and today) when I finish the run and hit “Save” I get the spinning ball, which eventually stops. I then have to force the app closed.

1 Like

are you using full screen mode or windowed?

How long have you left it? Are you using a mechanical hard drive, have slow internet upload speeds and/or use cloud sync software? It doesn’t do this for me so there must be some difference in config from your PC to mine.

Perhaps it’s related to the login issues mentioned elsewhere, if there’s some failing in communication to the Zwift servers.

I tested it today and left it for about 30 minutes and it didn’t exit until i crashed out of it.

upload speeds are fine (nothing has changed in the past few days and was fine before that) and isn’t all the saving done when exiting the ride and before returning to the world selection? I thought exiting from there should basically just close the app shouldn’t it?

It still pauses noticeably even if you don’t save anything, it’s not instant. Dunno why, perhaps uploading diagnostic data to a slow server or something? But yeah there’s certainly something wrong for it to just hang like that. :confused:

I am not having this issue on my Windows 10 rig, full screen mode. The new exit button has worked fine since it was introduced a few weeks ago. :man_shrugging:

Same here.

It worked on a different PC in windowed mode, it worked on this one in windowed mode (but the graphics seemed to struggle and full screen sorted that out) but doesn’t work in full screen mode.

I can test the other PC again tomorrow in full screen to see if it also gets the same problem. They are basically the same set up except the current one is a bit older.

just to be clear it hangs after saving, so it gets back to the world choice screen, then clicking exit on that is when it hangs. the very final click needed to exit the app.

I’m always in full screen mode, the game runs like turd in windowed. Anyway I just timed it on my system and after hitting Exit from the main menu (this is after discarding a ride) it took 11.5secs to get back to the desktop. So it’s pretty slow no matter what.

I currently do windowed mode with Borderless Gaming. I’ve been using this setup for months with no issues until my run yesterday (4/6/21) at noon. I could imagine a windows patch messing things up.
The fit files are there, but seems like the upload to Zwift is not working. My router signal is strong, fast and port-forwarded to allow communications with Zwift servers.

If you use Borderless Gaming to avoid the whole ‘minimising when using a second display’ thing, you may wish to consider DisplayFusion which has a function to lock the game. Lets you run it in full screen mode which performs much better.

Anyway this feels like a server/network issue to me, where the game isn’t ever completing some upload so it just sits there and Windows eventually decides it’s not responding.

I use BGR to maximize the game but allow me to have a Discord video chat overlay. Works like a charm on my rig (4k/60fps)

It’s most definitely on the network/server side. I’m going to look at the log file with Zwiftalizer to see if it reports connection issues.

Whenever I try windowed mode it just feels noticeably less smooth to me (irrespective of system) but if you’re happy with it then fair enough. :wink:

yeah this is my experience too, hence why i switched to full screen.