Been using my Zwift Hub One since December with no issues, probably close to 3,000 miles on it.
I use Zwift via Iphone only and cast to a TV.
Today I started a group ride, everything was connected as normal. When I started pedaling my cadence never changed from 0. My rider quickly came to a complete stop and I was basically done.
I did a lot of trial and error stuff, restarted Zwift multiple times, unplugged from wall multiple times, deleted app and companion app and reinstalled, turned iphone off and on, and verified firmware was up to date on Zwift Click (shifter), and the hub itself.
I use nothing but the Hub for Cadence, have screen shots of everything being connected when I start the App on my phone. Screen shots of the Zwift Click and Zwift hub connected via blue tooth in my Apple Settings.
Started a chat with Zwift, eventually I was told my issue would be forwarded to tech support and currently waiting for a response/instructions.
Any tips or other information I need to acquire that will help them out? I used it yesterday with no problems, I have ridden 2 hours on it almost every day since December 1st.
Very frustrating. My guess is the cadence sensor in the hub is “fried” or “glitchy” or something.