Hi,
My Zwift hub one started making a weird clicking/ticking noise after I did a sprint on the hardest gear(22) last night.
I’m not sure if something bent as I was putting down power or what but definitely started after i put it on the hardest gear. I’m a mediocre sprinter and could never reach the max 1800 watts so I know it’s not me.
Is there a customer support number I can call to get help with this matter? Any help would be appreciated.
I got a similar problem, clunking at the rear (trainer), pretty harsh I would say.
The axel is snug, no visible or audioable movement of the frame on the trainer and it becomes worse as the hub gets warmed up and when I put some power into it.
Not much cloncking when ideling around 200w but above that it gets bad.
When did it start for you?
About 4-5 days ago, the trainer is ordered on Oct 23 so it’s approx. 3 month old.
Wow, yep, that could be the cause, looks bad.
How old is yours? and after how long time did it occur?
I had a few sprint where I was putting down my full gas (1200-1300w ish).
Mine is 2 weeks old. The noise happened 2 days ago after I tried my hardest sprint as well. ZWIFT support is sending me a new cassette/freehub body.
Yeah, two weeks, not a long time.
How did you contact support? I have only found FAQ’s and it runs in circle, I’ve found no mail nor phone so far.
If you persist with the chatbot and keep telling it that it’s suggestions don’t help, eventually you’ll get to a form that you can fill in to contact support.
I have the same during my first ride!!
A clicking sound from the hub. I sent a message to wahoo and waiting for a response. Weird that after 20 minutes this sound kicked in? I see more of these reports on forums.
Dismount your bike and check the hub cog. I discovered one of the three pawls in my hub one cog had broken off somehow after a hard sprint and it made the noise. That’s what was making the noise for me.
I will check but interesting that it breaks already after 15 minutes riding
Dr. R.M. Smeenk
Hi everyone, thanks for reporting these issues and relevant details. @El_Capitannn I appreciate for already finding the cause of the issue. To address the damaged Zwift cog in specific. Would you please write in at our zwift.com/contact-us? So, can can take care of your situation in specific.
I got a similar problem, clunking at the rear (trainer), pretty harsh I would say.
The axel is snug, no visible or audioable movement of the frame on the trainer and it becomes worse as the hub gets warmed up and when I put some power into it.
Not much cloncking when ideling around 200w but above that it gets bad.
@Henrik_Haumann_DBR I could see that you reached our Zwift support and the issue was resolved by removing the Zwift Cog and tightening the nut.
Welcome to Zwift Forums!
I’m sharing with you this article that has a few things that can be helpful to review.
We have had a similar issue. I took a video and sent it in. I was told the product was faulty but no longer under warranty. They suggested we take it apart and try to fix it ourselves. Really sad and frustrating that such an expensive product lasts less than 2 years.
Interesting to see the difference between your experience and this one:
Looks like the promised warranty period for the Hub is 1 year in the US, and 2 years in the UK and EU. I assume you are a US customer?
That is correct. I am US based.
