Was impelled to post about my recent experience with Zwift’s customer service. I’ve had a Zwift Hub (I guess ‘Hub One’) since late 2022. A month ago it started making a ton of noise–like a lawn mower running over grasshoppers (sorry). Did not seem to have anything to do with my bike, the chain, nor my Zwift Cog. Sent a video over to Zwift showing the issue. I get this sense this has been a recurring issue with some Zwift Hubs. Even though my warranty had expired quite a bit before this, Zwift kindly sent over a refurbished replacement free of charge. Was really impressed with this kind of service and not leaving me out to dry. The replacement works like a charm (and free of horrific noises). Just felt this might be worth posting in case anyone else has the same issue. Ride on!
a good news story for a change - thanks Bob.
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Hey @Bob_Langan, welcome to Forums! I’m Francisco from Zwift Support.
That’s awesome to hear! Huge props to the Zwift support team for going above and beyond to help out—even after the warranty expired. Stories like this really highlight how Zwift stands behind its products and its community. Glad to hear your replacement is working smoothly—no more lawn mower sound effects!
Ride On.
Hi @Bob_Langan welcome to Zwift forums!
Shuji at Zwift HQ here. Thank you for taking the time to recognize their hard work. I’ve passed along your good news to my Support colleagues.
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