Hello,
since a couple of weeks I have the issue that Zwift crashes reliably when finishing a ride. After I quit my ride, name it, save it, and seeing my current streak, Zwift crashes when trying to go back to the main menue. It crashes as in “freezes” and will go into a non-responsive state. It usually manages to upload my ride though, but this has also failed once or twice already.
When looking at the logs, two errors/warnings stick out. These are among the last things logged:
[13:45:41] [WARN] Unexpected HTTP response: [429] ‘’ for: GET [link redacted to be allowed to post]
Here is basic information from my computer specs. Let me know if you need anything else.
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: German (Regional Setting: German)
BIOS: 4014 (type: UEFI)
Processor: AMD Ryzen 5 2400G with Radeon Vega Graphics (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 15286MB RAM
Page File: 12088MB used, 5501MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode
I’ve flagged this issue up at HQ for additional investigation. It looks like at least some folks are not able to work around this issue by disabling video screenshots, which indicates this may be a new, different issue. One element that was reported was the “Save Timeout” message that appears when a network error or disconnection occurs during the save/upload process.
@Manuel_Geisler , welcome to the Forums! Please let us know if the issue happens again with video screenshots disabled. If it does- please let me know if you see a “Save Timeout” message before the freeze occurs.
@StephanS , thank you for reaching out about this. I recommend making sure video screenshots are disabled in your Zwift settings menu. If you continue to experience a freeze when saving, please let us know if you’re seeing the “Save Timeout” message as well.
As always, please feel free to contact Support for 1 on 1 assistance.
Thank you. Since I deactivated video cature I did not have any more crashes, three rides so far (which is the longest no-crash streak since weeks). So currently it’s looking good!
So far i’ve only had time for one ride but no hang/crash. Maybe disabling video screenshots really helped. I"ll keep you posted if there is a new crash or when i’ve had some more rides without…
Thank you so much for clarifying, @StephanS! We are working on addressing this issue. I’m glad to hear that the Save Timeout issue that was reported is not occurring for many Zwifters.
@Rowdy I know the release notes did not mention anything… should we still have video screenshots disabled to be safe or is 1.57 worth testing with VS enabled?
Constant freezing/crashing for me - I disabled the screenshots and got 1 ride where it didn’t crash, but every ride (apart from that 1) when I end the ride and save, Zwift hangs…need to do some logfile gathering, but HP laptop running Windows 11 and everything is either optimal or 1 level down but better than the minimum level required.
Realize this is an older thread, but I’ve had this happen twice now that I’m trying to use a small AMD-based (Ryzen) mini-PC. The last 2 rides have both locked up Zwift and the point of saving a ride. Has there been any determination of the cause or a known workaround?
Lots of reports like this from Ryzen laptop users since the last update or two. Many get some improvement by installing the latest Radeon driver downloaded from AMD. Since that’s quick and easy I would try that first. Let me know if it helps. Zwift hasn’t said anything about it yet.
Thanks. I actually haven’t experienced a crash during a ride. It’s only been at save time for me. But I’ve only been using this new AMD-based setup for a few day. I’ll give the driver update a try.
