Zwift in Windows 10 finds the device over my Smartphone bridge using the companion app. When i Start a ride nothing happens. There is unknown Symbol in the app. What is this?
Hi, @hedrik_richter , welcome to Forums! I’m Francisco from Zwift Support.
I understand that you have been struggling to figure out what happened here. Since your device connects but the avatar cannot move, it could be due to several issues based on the warning icon over the Bluetooth connection that we can narrow down.
- There might be interference issues between your device and the signal is not strong.
- Physical Distance or Barriers
- Windows Bluetooth Issues
- Already Paired To Another Device/App
You can isolate this matter by following the steps outlined in this article below:
BLE and ANT+ Interference Troubleshooting Tips
If you still need assistance, please let us know which version of the game and the ZC app you are using. Alternatively, it would be better if you reach out to us via email from your Zwift account, so we can investigate this matter further. support@zwift.com