Every time run the game I am able to login no problem get in then after about 1-2 minutes of riding the app will crash. I have tried to fix it by updating my mac, 13.7.2, uninstalling the app and reinstalling. Nothing is working. What else can I try?
I am having the same problem. I have Win 11, 64 GB Ram, Core i7 and Nvidia card. Been talking to the help desk but no luck. Crashes right around 48-50 minutes. Over and over.
I am experiencing the same issue.
Hi @Sco_Tpa
Shuji at Zwift HQ here. I peeked at your server logs and noticed you have not updated to game version 1.81.2 yet. This patches an issue that causes freezes/crashes. That version is available to everyone as of 4 hours ago (after you wrote in). Please update and let us know if that solves it.
@Scott_Wilson8
I noticed your PC had updated to version 1.81.2 today, and you were able to complete a 67 minute ride on Sand and Sequoias. If you were able to finish the ride - I trust this resolved your crashing issues?
@Spencer_Bos
Thanks for the report about your Macbook 14. We’re planning on a releasing a patch early next week that should address similar symptoms on macOS. We appreciate your patience.
@shuji Thank you. I updated I’ll try tomorrow morning and let you know. Tonight I will try it on Just Watch mode and see how it does. I never use that mode so not sure if it ever crashes in Just Watch Mode.
Update to my update. I just read online that the latest update is 137932. This isn’t it. Ugh, I tried running as admin and using the UPDATE NOW but to no avail.
I reinstalled zwift this morning, let it update, and it crashed at 30 minutes. I think this is the end of the zwift road for me. I am going to ask for a a refund of my pro rata annual balance. I’ve been using zwift since the very early days. I’ve promoted it on LinkedIn and told friends about for years. What a shame.
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Just now riding the Tour de Zwift stage 1 the program completely crashed. It shut down and went to the main windows computer screen. It did not save any of my data. I was 20 miles in to it too. Earlier in the ride I had a few cases of riders disappearing and one case of me riding and not going anywhere. First time for this to happen to me in over 5 years of Zwifting.