Zwift Crashing/Freezing Mid ride

Same problem here. Couln’t ride for more than 15 minutes today without a freeze.
Computer: Surface Pro 7, Intel Core i7, 16 GB RAM, 256 GB SSD, Windows 11

annoying …

I had the same thing happen on my Lenovo laptop and ultimately had to downgrade to the Intel Graphics Driver version, 26.20.100.7985 to get the Zwift to stop freezing. I’ll be keeping my eye on this forum in hopes that a future Intel graphics driver update resolves the freezing issues!

I believe downgrade is not possible in Win 11.

One more time for me today, freeze = lost position. 8km into the Fondo, ended up being dropped from front group after a freeze. This happens at least twice a month = racing hard for nothing

Same problem in my HP Intel Graphics Driver version, 26.20.100.7985 Win11 to get the Zwift to stop freezing.

Seeing the same thing except with AMD hardware (GPU and CPU):

CPU: Ryzen 5800X
GPU: AMD Radeon 5600 XT running Driver Ver. 30.0.13023.4001

In my case the entire app is crashing:
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Zwift\ZwiftApp.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: ZwiftApp.exe
Application Version: 0.0.0.0
Application Timestamp: 622bc4b3
Hang Signature: 9901
Hang Type: 134217728
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 99014a78c760858315bbba19c94d52ec
Additional Hang Signature 2: 8cf2
Additional Hang Signature 3: 8cf2966471c971fa20b31c9277074a8d
Additional Hang Signature 4: 9901
Additional Hang Signature 5: 99014a78c760858315bbba19c94d52ec
Additional Hang Signature 6: 8cf2
Additional Hang Signature 7: 8cf2966471c971fa20b31c9277074a8d

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I started encountering the same problems with screen freeze crash ruining Zwift league races a month ago. Tried the fixes suggested by Zwift and ended up purchasing a new computer, specs below, and it froze the same way last night. Suggestions?

Device name Zwift_Machine
Processor Intel(R) Core™ i7-10870H CPU @ 2.20GHz 2.21 GHz
Installed RAM 8.00 GB (7.78 GB usable)
nvidia geforce rtx 3050

Hahaha, you might note that earlier above, I posted what I thought was a fix.
and hear me out… It kind of was
It would allow me to ride Watopia, but would still crash on NY

But I achieved my goal of getting the Concept Z1 bike.

Now, when riding the game crashes again… likely because of the graphics of the tronbike. Maybe something to do with transparency, glow, etc.

After all that time ( I made the first ticket over a year ago ), zero backup from Zwift. Over and over the same requests and a refund was denied. This company is very serious about their game… or at least the income that it generates.
Sorry to rant, but my game just crashed three times in 30 minutes. What an absolute ******show.

Fairly new to Zwift. Have been using it for about 3 months. Prefer to launch Zwift on PC because of the bigger screen.
The past 5 times when I rode, regardless of routes, the app crashed in mid ride. No pattern is noticed. After the 2nd time I attempted to look for a fix cannot find any tech support information.
I am not sure what to do.

good luck. I’ve been dealing with this issue and zwift support is useless. They have known about this since Oct 2021 and have done absolutely nothing.

see the treads about zwift amd display drivers, freezing, crashing etc. Well documented issue, but zwift has no interest in looking into. Terrible customer service.

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Hi @D_K7, I took a peek at your profile and it looks like you’re probably running into the Intel issue in this topic

Perhaps. Thanks for your suggestion.
I got my new laptop just 6 months ago and I don’t play games, and I won’t be upgrading my system. If Zwift is not compatible then I’ll just not use Zwift.

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Hi @D_K7

It’s understandable and I likely wouldn’t want to upgrade my computer either if I’d bought it only 6 months ago. In your case, I think we’ve identified the issue and for more information and some possible workarounds, I’d like to follow up with you via email and discuss this further.

I noticed you wrote in to our support team some time ago, but it looks like you may have written to the support email address, and those are now auto-closed by the system since we no longer use that email. Instead, we suggest that members contact Zwift support through our support website in order to get technical support.

That being said, I’ll be sending you an email follow-up shortly with more information. Thanks!

This answer is so ridiculous. I had the exact same issue on my main laptop pretty much a year ago. Already back then support could only say “use another laptop” and “some people had success with rolling back drivers”. The point is: “upgrading” the laptop does not help for most models (it’s pretty difficult to avoid intel integrated graphics unless you buy a 15 inch gaming laptop). There is no confirmation yet that 12th gen intel is not affected. Instead one should downgrade to a 9th gen laptop. Or just switch to SYSTM which now has a racing option…

I agree. Zwift is virtually unusable with AMD GPU’s and to see Intel folks have issues too is surprising. I’ve received very poor responses from zwift. They need to freshen up their CS skills a lot. I am done with zwift, going to wahoo.

Hey All,
I had a Microsoft Surface 3 Laptop (10th Gen Intel i5 CPU + Integrated Graphics). Every time new drivers were released I had to roll back the Graphics drivers to March 2020. Eventually I wasn’t able to do so via Intel’s site. Fast forward, I just replaced with a Microsoft Surface 4 Laptop with an AMD Ryzen CPU + Radeon Graphics. ZWIFT is running two days in a row perfectly smooth at 1080P resolution. In addition there are now shadows and lighting effects present that weren’t able to be rendered via the Intel based Surface Laptop. It’s 100% better.

It’s Weird anyway… It’s being running great since February till may with driver version 26.20.100.7985 (intel HD integrated), but now is freezing almost in every world of zwift. It freezes in Makuri in every single ride, and sometimes in NY… Watopia is the only one that behaves well. No clue on what is going on but is very annoying. Zwift support invited me to get another device or cancel my suscription… Great support!!!

My solution has been to delete and reinstall graphics drivers. I replaced an old mac (mousepad issues) with an ACER Aspire 5, Intel Iris Graphics, and had freezing issues. Two weeks ago reinstalled graphics drivers and no freezing. I have been in group rides, pace partner rides, solo rides, used chat, used companion app. So far so good.

How do I roll back drivers ?
I too purchased a lap top as per spec required, now crashing every ride.
Shocking service after 5yrs.

Whats the GPU manufactuer?