Zwift crashed while saving


(Jeff Ames) #1

Hello all - new to Zwift here (and love it)…

When saving my ride yesterday, the app froze up (on a PC platform).  I waited for a while (10 minutes), hoping it would come back, but it didn’t - and I closed the app.  I see that my ride was not captured in Zwift.

Is there anything I can do to retrieve this?  I just linked my account to Strava before this ride - could that have been a factor?

Thanks.


(Paul Allen) #2

Check out this to see if any apply to your issue: https://support.zwift.com/hc/en-us/articles/202979045-I-crashed-What-do-I-do-now-?section=201145295

Or these: https://support.zwift.com/hc/en-us/search?utf8=%E2%9C%93&query=Crash+while+saving&commit=Search

Another this to do is to create a support ticket and send your log files to Zwift Support for assistance.