So does this crash happen with the auto screenshots that Zwift do? I have been using Zwift for a year and a half and it has never crashed. Since the latest update it crashes every time I use it after about 40-50 mins but I not using the companion app or manually requesting screenshots.
I have contacted Zwift support and sent the log files but they are yet to respond
Auto for some people, manual for others. I don’t use auto screenshots (to my knowledge), or at least I have my settings to not upload Zwift’s auto screenshots. I can ride for an hour+ normally if I don’t take any screenshots; however, the first manual screenshot I take with Companion App causes an immediate crash. Doesn’t matter it’s 1 minute into the ride or 1 hour.
Any world, any route. Solo ride or group ride.
I can take a manual screenshot with the keyboard & mouse or touch screen controls just fine.
MacOS Monterrey (latest update of that version),
iPad & Apple TV 4K all 3 affected for me.
All latest versions of Zwift on each device.
iPhone 14 Pro / iOS 16.1.1 running latest version of Companion App.
However, your can set your preference in your settings. If you’re using Zwift on a desktop, there’s an item called “Image Uploading” that you can set to “Only my shots”. Unfortunately, this setting is missing on the mobile version (at least on iPad).
Keep in mind that, at the moment, even if you set this setting to “Only my shots”, autogenerated screenshots are still taken due to the bug mentioned above.
Same for me using the new Apple TV 4k 2022. It crashes yesterday and today at Stage 5 of Tour of Makuri Islands short before finishing. Yesterday at The Long Ride after giving a Ride on, today at The Shorter Ride after taking a screenshot. Before crashing I gave many Ride On`s and screenshots at these rides without problems.
By pure coincidence, I upgraded to a dedicated gaming PC for Zwift yesterday, and I can now take manual screenshots with the very same iOS Companion App that previously caused immediate crashes on all my Apple-Zwift devices.
I am doing the Maruri Island challenge. So far two stages have crashed on me about 80% into the ride. I am on an iPad with the latest software. After the crash it lets me log back on and continue the ride but at a lower level. I also don’t get credit for the ride but it does save as a Makuri Island ride. Looks like my xps weren’t updated correctly though.
My internet speed is 1.5Gigs and about 600K at the workout station.
Windows 10 user here. Zwift crashes taking automatic screenshots in events (Makuri, crossing banners) and when riding with friends (London, after a certain time). I just found broken jpgs in the picture folder with accroding times stamps.
Well, Zwift has become pretty much unusable for me since any screenshot (now even manuals) triggers the app to shut down. The longest I can ride in one go is 18 minutes, then the automatic screenshot will crash Zwift and leave me with a broken fit file. Most times, I will have passed a banner before that mark. Feeling like a (paying) beta tester
I agree, it’s infuriating…as is going this long without a fix. I have automatic screenshot uploading disabled, which I have to hope means Zwift is no longer taking its own automatic screenshots, but I can’t confirm that.
As long as I don’t take a manual screenshot with my iOS Companion App, I can get through a ride normally. However, it is a feature I really miss. I used that feature quite a bit to capture things important to me. The keyboard shortcut isn’t as “agile,” but better than nothing until we see a fix.
Have you all checked if you have enough memory left? I just found out that the hard drive my Zwift screenshots are saved on was full (differs from the game installation). A short test was succesful (manual screenshot and automatic screenshot taken at banner), haven’t tried the automatic screenshot taken after a certain time yet. I will report on that later…
Zwift crashed when taking screen shots/photos in companion. Apparently this is a known issue but I only found info from 2018 here. This has happened twice now. Once at the end of a ZRL race. I took a screenshot from companion of the results and the system completely crashed (black screen). Restarted and resumed the activity and saved. Info was in WTRL and ZP but the ride did not save in companion as a ZRL race it saved as a free ride. Then last night I was riding WTRL TTT taking pictures to distract myself from the pain of Titans Grove on a Buffalo bike. Crashed just before the KOM the 2nd time through at 33k. Resumed as before but was dropped on the general course and not back with my team. Course completion started over at the leadin but kms were correct. Finished the route and the full distance scheduled and saved. Ride saved at 43k as a free ride rather than TTT. No results in WTRl or ZP and my power numbers were way off for 20,10,5 minute (though average power was accurate). The ride also saved in companion as a free ride at 33km when the crash happened apparently. I am running zwift on Apple TV (not newest version but it is 4k). Running companion on iPhone 13.
Thanks for all your help and advices.
I lost my ZRL ride on Tuesday, and I don’t know if I took 20 photos and I lost my today’s Zwift Fondo (December) when was missing 5 kms… what was really frustrating
Please, correct this issue asap
Thanks once again…!
Seems like Zwift should at very least warn people to not to take screenshots from Apple devices. If I didn’t visit here occasionally, I would never have known. A simple banner warning when loading up Zwift or even a mass email.