Zwift companion not connecting on iphone 14 pro

Bugs and Support
1

My issue: more often than not, my ZC app on my iphone 14 pro either fails to join my activity, or during activity just freezes.
I’ve read lots of past posts where people advise turning off wifi calling, switch on/off airplane mode, turn off data for the app, etc. Yes, i’m on the same wifi network as the trainer as well.
The upshot of the posts i read was that a patch fixed the problem at some point 2023. I’m all patched up to date and so will have picked that up long ago, but i still spend far too long in-ride trying to get this app to respond.
Is there still an acknowledged problem with the app and iphone 14 pros? Are there any other settings on the phone that should be set/checked?
Thanks

2

Hello @Dan_Osborne welcome to Zwift forums! I’m sorry you’re having these issues. It sounds like you’ve already done some research to avoid the usual causes of ZC not connecting/staying connected to Zwift.

I want to recommend checking out this Zwift Support article for next steps: Issues with Zwift Companion App. Particularly, you may need to disable a VPN, reboot your router, or even log into your router in order to confirm that all necessary TCP/UDP traffic is being allowed between Zwift and Zwift Companion.

If you’re still having trouble, please don’t hesitate to reach out directly to Support. We’ll be able to go through each step with you and hopefully root out any issues.

3

Thanks Rowdy,
Most annoyingly for issues like this, is that it’s intermittent, and dropping connectivity mid-ride is not the best time to go checking things (nor is the end of ride when i’m a sweaty, jibbering mess :-)). That said, i will try and work my way through the solutions you suggest when i can. Typically, i rode today with no issues at all!
Ride on!
Dan.

4

Hi!
I had a lot of issues with the companion app not working today during the ride. Every time I tried to type a message to the group, it would close. I have an iphone X. I will check out the article referenced above, and also restart my laptop. I did turn my phone off/on during the ride, but it didn’t help. Thanks for any other insight you can offer!
Gratefully,
Shannon