Time for yet another ‘Companion App won’t work’ thread. I have already spoken with Zwift’s support chat, who couldn’t help me over and above “try the Issues with Zwift Companion App support page”, unfortunately. They suggested I post here to see if you guys can help. Apologies, but I am tearing my hair out with this thing currently. Why Zwift can’t just implement a feature to manually connect two devices together rather than rely on automatic pairing (which a quick google search shows has been fraught with issues spanning over many years) is beyond me. But anyway, I’m sure there are technical reasons for it.
My companion app simply doesn’t connect to my Zwift main device and sits on the Home screen. Classic issue experienced by many people over many years. This issue occurs across multiple devices used as host for the main Zwift program and the companion app. So for, no combination of any of the following devices works:
Zwift: Main PC, Laptop, android tablet
Companion: Android tablet, android phone
Just to repeat again, I have tried every single combination of the above and not managed to get the apps to pair.
Please note that I have attempted every single piece of advice found on the Issues with Zwift Companion App support page. Yes, I have properly shut down the apps and force closed them. I have cleared cache. I have uninstalled the apps/programs and reinstalled on all devices, multiple times (which also means that they are all fully up-to-date). I have tried loading up the apps at various different times to see if timing makes a difference. They are both connected to the same network, using the same band and the wifi channel is not congested. None of the devices have active firewalls. No VPNs are being used. I have tried rebooting the router several times. Etc, etc…
Two to three weeks ago, my companion app connected when using my android phone and tablet but its functionality was spotty. I have since been unable to get them to connect. Nothing has changed in my home network setup.
[EDIT] If it helps, the router is a BT Smart Hub 6.
If anyone has any suggestions other than the normal advice given in these posts, I would love to hear it. Apologies if any of the above feels as though it is dripping with disdain for the software; I am not a network engineer by any means, but I have a reasonable amount of tech savviness and the levels of frustration at spending countless hours trying to get this to work are up there. There has got to be a more simple and direct solution that Zwift could implement within their software that would remove these issues for everyone for good.
Thank you. If you need any further information, please feel free to ask.