Hello @66David66 welcome to Zwift forums and Zwift more generally
Shuji at Zwift HQ here.
I looked at your server logs and noticed that the Click is still on firmware version 1.0.0. The latest version is v 1.1.0. A helpful instructional video on how to do that using the Zwift Companion app is here.
Please give that a try before contacting Support for a replacement, as it’s possible the replacement will also have the v1.0.0 firmware that was loaded at the factory.