Zwift Click power and connection issues

Bugs and Support
1

Hi! I have been using Zwift Click and Cog since early July and have recently started having connection issues. This morning, I experienced power issues.

Here is my setup:

  • Zwift on Apple TV 4k
  • Companion on current-generation iPad
  • Running my connections (Click/Cog, Zwift Hub, Wahoo TRACKR HRM) through Companion
  • iOS, firmware and apps all up-to-date
  • iPad is located about 18” (46cm) from Click
  • I have moved the Apple TV to a couple of different locations to see if it makes a difference, but it doesn’t seem to.
  • Home router is located about 30’ (9m) from where I have my setup.

Symptoms:

  • Occasionally lose connection completely and have to restart my ride to get connected again.
  • Disconnections almost always occur between 10 and 15 minutes into the ride.
  • Today at about 5:30 AM ET, I started a group ride (group C on Tempus Fugit). After the pedal assist stopped the resistance didn’t pick up. I went to my normal gear range (I usually use 17), and was spinning at 100+ RPM at 30-60w. I shifted up to 22 or 23 and suddenly, I got all the resistance. I shifted back down to the 15-17 range and started wildly spinning again with barely any power. I exited the ride and started again with almost identical results.
  • After the second ride failed, I tried to start a third time and noticed that Click was not connecting. I completely rebooted both Zwift and Companion and waited for Click to turn off. I chose to ride the Beach Island Loop this time instead of doing a group ride. In the first 5 minutes or so, I felt some slipping sensations, but they didn’t seem to affect the power output.

Bottom line, I am having Click issues that don’t seem to conform to any of the known issues. Any tips for fixing this situation?

2

What happens if you pair directly to the Apple TV instead of using Companion? Just pairing the trainer and the Click, nothing else.

By the way since you have a Zwift Hub, you can use it to bridge the HRM to save one Bluetooth connection on the ATV.

3

I started using Companion because I ran out of ATV connections and still wanted HR data. I didn’t even try just getting the HR data from my watch and skipping the Zwift connection.

I have not tried bridging the HRM on the Zwift Hub. I’ll check out these options.

Thanks!

4

This seems to be working much better. Not 100% for some reason, but well enough. Thanks!

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