Zwift Click connected but not shifting on iPad [ April 25, 2024]

Jens_Mielke · February 11, 2024, 5:11pm

Dear Zwifters,

I installed my Zwift Cog + Click updgrade kit. All fine so far. Firmware update successfull and all components updated so far. The Click tutorial is fine too, but after that my problem starts: If I enter a course or an event, the click does not work and no gear indicator is shown in the app, too.

I use an iPad for the Zwift app and an Android phone for the Companion app.

Can anybody help? That would be great.

Beste wishes
Jens

Mark_Murawski · February 12, 2024, 1:44am

I think it won’t work until you go into settings and enable virtual shifting.

Jens_Mielke · February 12, 2024, 7:58am

Thank you Mark!

Martha_C · February 12, 2024, 4:56pm

Hi @Jens_Mielke, if the issue persists after enabling the virtual shifting from the setting please, write in at our zwift.com/contact-us for further investigation.

Brian_Doll · April 25, 2024, 5:14pm

I have this exact same issue, however I’m unable to enable Virtual Shifting in settings. The Click connects fine, it works fine in the Tutorial (Settings > Controller > Tutorial), but in Settings > Virtual Shifting, it is set to OFF. I can’t click anything to enable the setting to ON in the UI (AppleTV 4k, all connections via Bluetooth connected through an iPad running Zwift Companion)