Dear Zwifters,
I installed my Zwift Cog + Click updgrade kit. All fine so far. Firmware update successfull and all components updated so far. The Click tutorial is fine too, but after that my problem starts: If I enter a course or an event, the click does not work and no gear indicator is shown in the app, too.
I use an iPad for the Zwift app and an Android phone for the Companion app.
Can anybody help? That would be great.
Beste wishes
Jens
I think it won’t work until you go into settings and enable virtual shifting.
Thank you Mark! 
Hi @Jens_Mielke, if the issue persists after enabling the virtual shifting from the setting please, write in at our zwift.com/contact-us for further investigation.
I have this exact same issue, however I’m unable to enable Virtual Shifting in settings. The Click connects fine, it works fine in the Tutorial (Settings > Controller > Tutorial), but in Settings > Virtual Shifting, it is set to OFF. I can’t click anything to enable the setting to ON in the UI (AppleTV 4k, all connections via Bluetooth connected through an iPad running Zwift Companion)
I have currently the same problem with Zwift Ride and its virtual shifting on iPad. The gears selection doesn’t pop up in settings and I can’t shift in the game. On the other hand, no issues on Macbook or iPhone.
Edit: I was able to solve the issue by updating the firmware in the companion app.