Zwift Click connected but not shifting on iPad [ April 25, 2024]

Dear Zwifters,

I installed my Zwift Cog + Click updgrade kit. All fine so far. Firmware update successfull and all components updated so far. The Click tutorial is fine too, but after that my problem starts: If I enter a course or an event, the click does not work and no gear indicator is shown in the app, too.

I use an iPad for the Zwift app and an Android phone for the Companion app.

Can anybody help? That would be great.

Beste wishes

I think it won’t work until you go into settings and enable virtual shifting.

1 Like

Thank you Mark! :see_no_evil:

Hi @Jens_Mielke, if the issue persists after enabling the virtual shifting from the setting please, write in at our for further investigation.

I have this exact same issue, however I’m unable to enable Virtual Shifting in settings. The Click connects fine, it works fine in the Tutorial (Settings > Controller > Tutorial), but in Settings > Virtual Shifting, it is set to OFF. I can’t click anything to enable the setting to ON in the UI (AppleTV 4k, all connections via Bluetooth connected through an iPad running Zwift Companion)