zwift android app not recognizing email/password

Downloaded from play store. Try to log in but “email and/or password do not match”. I am using the correct email and password combo. Tried to reset password via the app, prompted to provide email address but was notified “this address is not in our system”.

Anyone have similar problem with the android app? Running android 4.4.4

yes i have the same problem exactly.

Same with me too, Android 4.4.4

Having same problem on Samsung Galaxy Tab 4 running Android .4.4.2.

Having the same issue with my sony experia

Same issue here. Sony Xperia.

Same issue here, Samsung S5 and I sign in at home on a MAC


Yes same issue. Sony Xperia Z1 Android 5.0.2

Any help?

Figured it out…

my phone used an auto-complete email address. I looked closely and there was a space after the last letter in the address. I deleted the space (backspace) and it worked. I suppose it was seeing the space as an extra character and not accepting the email address…


maybe this helps someone :wink:

it helped me!!


Having the issues on my iPhone. Anyone else today?

Make sure there’s no space character after your password or email. iOS helpfully inserts spaces where you don’t want them. The space may invalidate your email address or password.