Downloaded from play store. Try to log in but “email and/or password do not match”. I am using the correct email and password combo. Tried to reset password via the app, prompted to provide email address but was notified “this address is not in our system”.
Anyone have similar problem with the android app? Running android 4.4.4
my phone used an auto-complete email address. I looked closely and there was a space after the last letter in the address. I deleted the space (backspace) and it worked. I suppose it was seeing the space as an extra character and not accepting the email address…
Make sure there’s no space character after your password or email. iOS helpfully inserts spaces where you don’t want them. The space may invalidate your email address or password.