Invalid username or password

(No Login) #1

Had to create a new account just so I could post. My zwift account has been giving me “Invalid Username or password” since last night. Have requested password reset multiple times and no mail coming through. Yes I have checked my spam filter. Extremely frustrating as I know for sure that I am entering correct credentials. I have raised a ticket but the response won’t reach me in time to let me have a ride tonight. Opportunities for me to ride aren’t plentiful. I am posting here to try and establish whether other users are having the same issue

(Paul Allen (Watopia Wayfinder)) #2

I have a couple thoughts.
is there any spaces before or after the user name or password?
Caps lock on?
Number Lock on?
Sometimes it’s the function key that is causing the issue.

I am a network admin and I see a lot of issues like this.

Let’s see if we can get @Vincent to assist you.

(No Login) #3

Hi Paul,
Have tried on 3 different devices and made sure it’s not case or spaces