Same here Nathan. I’m not sure what the problem is. If you find a solution could you reply to this please? I’ve given up on the Academy for now until this is resolved.
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I guess Today’s Plan was used in the last couple of years for this, but no such attempt this year…
Thx for sharing! Works!
I rode my baseline ride without issue on Tuesday but someone in my ride complained about no instructions and their bike never changed to the TT bike. I ignored it since I was okay. While I have NOT received my email yet I figure they have a lot to get through, especially with the reported problems. Thursday I did Workout #1. I joined 6 or so minutes early. Everything looked fine as I was automatically dressed as I was in the first ride. However, as soon as the event started, just like the 1 guy in my baseline ride, I had no instructions and no ERG option so therefore, no ERG. I did the entire ride, keeping track of the time and in/decreasing my power to match what my power was supposed to be for each segment of ride #1. When the ride finished it switched me back to my normal outfit but while everyone else got a congrats and confetti for finishing the ride, I got no such thing and no credit for doing the ride whatsoever. I’ve email Zwift support about this. I’ve received the normal “we’ve received your email” response but that’s it (and still no email for a phenotype, which I’m quite curious about).
Anyone else experience these issues?
I’ve seen a few of those and I’ve asked the team to have a look.
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Thanks. Any word on when I’ll get my email and will you give me credit for the workout 1 or do I have to do it again?
I’m afraid that I don’t know in terms of credit, but I’m told we’ll be starting to send out emails later on today.
If you don’t get credit for it, we’ll work out a way to get it for you.
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Hi.I too have just done the academy baseline ride with no problems but the email that was supposed to tell me my phenotype was missing the actual answer. It just said “you are a ! “. And that was it. Will a revised email be sent out or do I have to flog my guts out again?.
In addition to the email problem, I cannot access the long version of the workouts on demand on Apple TV
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Did what Paul suggested a few hours ago and hey presto it worked. I don’t know if it’s just an iPad thing but at the bottom of your meaningless email it says “view in browser “. Tried that and up it came. Turns out I’m a pursuiter. Who knew. Cheers Paul.
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Thanks Paul. This worked for me too.
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The ‘view in browser’ trick confirms something for me that I mentioned earlier as the email details are incorrect.
The email has the below, which is incorrect.
If I go to ‘View in browser’ from that email I get the below, which is correct.
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Follow up; despite doing my baseline Thursday night, I still have yet to receive any email at all.
Quick follow up.
Went back into my profile and noticed that Zwift Academy emails were set to disabled by default???
Seems kind of silly.
Explains why I never got an email.
Been three days since I did my baseline ride now, and notifications have been enabled. I ended at the arch below the volcano, so I did the full route. I can see the time and watt in the companion app. And radio silence on the emails.
Is this how it has been for everyone else as well?
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Did mine yesterday and no e-mail received.
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Did mine this morning with no email. 
Hi Andrew, can you explain where to find this option? In the Companion app? 
In the Game Update 1.29 thread, Shooj said they’ll be coming in a 1.29.1 update, but there hasn’t been an ETA given on that yet.
Can only be found over here.
Kind of silly, i hope zwift resolves this and people that were opted out can will still receive their phenotype mail.
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I’ve also just noticed that after my baseline the other day when it completed my ride 300m before the top of the Volcano KOM, it didn’t even save my effort. It only shows the short and the medium effort.
So now since today is the last day of being able to do workout 1, I would have to redo the baseline and do workout one afterwards.
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