I have set up the runn smart treadmill sensor, connect via the Configurez app and all data working perfectly.
I connect to swift and The zwift all connects and picks up the Bluetooth connection with the runn sensor, but no speed or cadence data is Pulling though or available.
How can it be Working on , properly configured and connected via the Configurez app perfectly but nothing on swift ??
Veryfrustrating
All helpappreciated.
Hello @WILLIAM_Gorol , welcome to the forums. I’ve flagged this up at HQ for some more attention.
Could you confirm for me that the ConfigurEZ app is definitely not running while you have Zwift open? That and any other app that can connect to your RUNN may negatively affect how your RUNN can communicate with Zwift.
Additionally, could you describe the full behavior of what you see when pairing? (e.g. Are there any other devices appearing in the pairing option windows? Does a Run Speed value ever appear, and if so does it report a number over 0kph? Have you dropped into an activity after pairing your RUNN, and if so, what happens in the activity?)
Mine stopped connecting after 3 years. It’s connected but no speed. It just happened after the Zwift update I believe
Hello,
My Runn sensor has not been used for some time. Just began doing some indoor running again. Runn sensor pairs to Zwift with no issue. All the way to the point of doing the full calibration and showing speed throughout.
Go to the game screen and avatar does not move. Back to pairing…still paired, and under ANT+ pairing, even shows the treadmill speed is being recognized. Not sure where to go from here.
Use the Configurez software and reset it via that.
That should resolve it.
I was having this same issue recently at the start of a run. Everything was connected, but no speed! I realized it was only an issue when the RUNN was connected via ANT+. Once I switched to Bluetooth, all worked as expected. Here are the steps to get it working:
Then, you should be all set!
