Zero Watts since Zwift update (Android) on Zwift Hub One

Android
1

I love zwift. And therefore I’m gutted that it’s not working correctly today.

I made the latest update & when I started my workout I received zero watt. No matter how I pedal I get zero watt and cadence.

I have raised a support ticket… no idea how long that will be until it’s answered. I get the same situation with both my Pixel 8 & my Lenovo tablet that are both on the latest version of zwift.

I’ve tried turning the hub off (well disconnecting it from power) and get I get nothing. Any better ideas? Thanks!

2

What do the LED indicator lights on the trainer show?

You could also try pairing it to something else (a different cycling app, a cycling computer) and see if you get anything.

If you go into the Companion app and select the trainer as you would for a firmware update, does it show up?

3

The device shows up - just doesn’t register any wattage or cadance…

I unplugged it for a few hours and now it appears to work again - I’ll try again tomorrow to see what’s going on and HOPEFULLY have a zwift!!!

4

i have the same problem and have a ticket open with Zwift, My trainer is a Kickr Core… connects to PC or ios Device but shows now power or cadence.

5

I turned off the power to the hub and it appears now to work… even though I have the impression something has changed as it’s sometimes slow to connect to the app.

First time I’ve had issues.