Kickr core connected but 0 watt and 0 cadence

Bugs and Support
1

i have problems connecting my zwift ride to zwift on every device i have.
the connection seems ok, all blue squares, but zwift doesn’t detect watt and cadence.
i used the zwift ride for 2 months without probelms, this is a today issue.

any help is appreciated

2

UPDATE:
on android is already present version 1.77 but stiil the same problems, kickr connected but 0 wats and 0 cadence

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3

Does it work ok in the Wahoo app? Because your trainer not registering any watts sounds more like a trainer problem than a Zwift problem.

4

no, the trainer works great, just updated to latest firmware, tested also with reliable wahoo chat, they asked me to do a little test of 3x30" 100w-150w-100w, i saved it and they got it from the cloud, trainer is ok, and they told me to aks to zwift.

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5

UPDATE:
as suggested on group “zwift beginners” on FB, i tried another app, my woosh, and it detects watt and cadence, so the issue is related to Zwift

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1 Like
6

Can you post a pic of your Zwift pairing screen with the trainer connected?

7

I have a kickr v6 and saw the same issue when trying to connect over wifi. I could connect ant+ and Bluetooth but not wifi.

8

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9

what is connected over wifi?

12

Nothing because your Kickr Core doesn’t have Wi-Fi

13

I have the same problem

14

I have Zwift ride with kickr core. I has worked well few months. Now when I start Zwift, it connects all sensors with bluetooth but doesn’t show power or candence. They are always 0.

I’m using Zwift with android tablet and I also tested it with my android phone and same problem.

I have permormed spindown and it went well. Wahoo app also shows power and candence so I think problem is in Zwift app.

Any advice?

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15

I have the same Problems…

16

Did you solve your problem?

17

Same problem here

18

Same here. Just trying Zwift for the first time since they added the Trainer Road integration. It worked for my first ride but I couldn’t get it working for my second workout. I did a full reset of my laptop and trainer. TrainerRoad works fine but Zwift reads 0 watts and 0 cadence even though it says it’s connected to my Kickr Core.

19

Hi @Zack_Dever

Welcome to the forums. This is Haziel from Zwift. I want to thank you for bringing your concern about your trainer showing reads 0 watts and 0 cadence, I will be happy to assist you.

After looking into your account details, I found that there have been some interruptions with the Bluetooth signal. To help resolve this issue, I recommend trying the following steps:

  1. Turn off BLE on your device and then turn it back on.
  2. Restart Zwift and attempt to pair your device again.
  3. Disconnect any other BLE devices, such as a mouse, headphones, or keyboards, to minimize potential interference.

I will share this article BLE and ANT+ Interference Troubleshooting Tips​ which outlines some common reasons for interference and their possible solutions.

Additionally, could you please do a calibration on the Wahoo app? It will worth to try to check if the trainer works fine on wahoo to aisle the issue.

Please take a look at those articles, and if your issues continue after trying these steps, don’t hesitate to contact us.