I’ve attempted everything. Reboot, clean reinstall, 3 different ways to connect to the internet, deleting zwift folders, etc… I still receive the following message during an update. [image] So, I have paused my account because I can’t use it. Every time it seems to be associated with a problem with the global.wad file When I look at it it is a zero byte file [image] I’m at a loss

I tried again today, both wired and wireless. Still having the same issue

From another thread about this issue. Do you use onedrive or other backup syncing software? [image]Lates Update Failed & Cannot Get Support ==> BUT I Can CANCEL! Anyhow, the suggested workaround has apparently has worked for a lot of other Zwifters, and goes as follows: Copy the full contents of the “Zwift” folder in Downloads\Zwift. Paste contents into the “Zwift” folder in C:\program files (x86)\Zwift. Accepting the prompt to overwrite several (possibly up to 5) files, and then the desktop icon (when next run) will now start the application in the patched game version. Hope that helps!

I realized today that since this issue started i have had the Google drive backup disabled

I did the procedure and the error message is gone. Now the game starts but then when it gets to the login screen it crashes and goes back to the desktop without making any mistakes. Does anyone know how to fix?

Z117 Error - Cannot finish Install

Bugs and Support

Mike_Rowe1 (Mike) August 11, 2022, 2:42pm 3

From another thread about this issue. Do you use onedrive or other backup syncing software?

Topic		Replies	Views
Lates Update Failed & Cannot Get Support ==> BUT I Can CANCEL! Bugs and Support	5	3701	April 5, 2023
Zwift Update doesn't take Bugs and Support	8	4029	December 3, 2020
Wont finish update Bugs and Support	11	1286	March 21, 2022
Update Failed during patching Error Code Z117 Bugs and Support	2	1570	July 16, 2024
Error 112 update on Windows Bugs and Support	1	686	April 5, 2023

Z117 Error - Cannot finish Install

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