Update Failed during patching Error Code Z117

Bugs and Support
1

Hi,I am new to Zwift and while Updating for the very first time I always get this message: Update failed during patching, Error Code Z117 at Line 602 in Patcher.cpp. What can I do?

2

LMGTFY

From Error Code: z117

Issue Summary

This error indicates Zwift is having difficulty writing in the Documents folder on your computer. Here’s some of the reasons this may happen:

  • You are not an Admin on your machine.
  • Another program on your computer is interfering with Zwift.
  • You have less than 4GB of free space on your hard drive.

Workaround

These are a couple possible workarounds:

  • Right-click on the ZwiftInstaller file and choose ‘Run as Admin…’ even if you already have Admin access on your computer.
  • If you have an antivirus program installed, make sure it’s not preventing Zwift from writing to your account folder.
  • If you have a sync program (e.g. Dropbox, Microsoft OneDrive) installed, make sure it’s not syncing your Documents folder.
  • Make sure your default Documents folder is accessible.

If the Documents folder is saved to a disconnected network drive, it may not be accessible.

  • If the workarounds above don’t work, try deleting the Zwift folder under Documents, and then re-launching Zwift.
3

I would recommend copying the Zwift folder under Documents to another location (like the desktop), then deleting the Zwift folder, and only after that is completed, relaunching Zwift. A new Zwift folder is created in the Documents folder. Go through each Zwift folder and compare the files on the desktop with the contents of the new Zwift folder created by Zwift. Replace the new files with the old ones so you can retain all of your previous Zwift settings. I think the error code is caused by the original Zwift folder (in Documents) getting flagged as in use due to a failed update process so that when a new update is installed, the updater examines the Zwift folder in Documents and sees it is busy, so the update fails.