This has happened for about a month now - which is about 20-30 rides. When I’m done with a ride, I back out screen by screen and click on the “Save” when I see it - and I give the program enough time to do so. Then the next ride, I get a pop up message that says “your last workout didn’t save. Would you like to save it now?” (Words aren’t exact as I’m going from memory). I click Yes, and then see my avatar in the grass in Watopia next to the road. I back out a couple of screens and then everything is fine. But, I’m getting this every time now. I even backed out of Zwift and searched for the App and it didn’t look like there were any new updates, either. The first 8 months on Zwift worked flawlessly.
Apple TV 4k
Concept 2 Bike erg
When saving a ride, you want to ensure that you first select “menu” on the bottom left, then “end ride.” After that,ensure that you type in your activity title, and then click “save and exit.”
I’d encourage you to submit a support ticket with us if you continue to have trouble. We’d be glad to help!
I still get the “did not save” error message every other or every few rides. Since it’s been happening for a year (?) so far without other ill effects, it’s something that I can live with. But, when it happens again, would you want me to submit a ticket? And if so, what precisely would you need from me? Screenshots?
At the end of each ride, I select “menu”, then “end ride”, then wait for the countdown timer to drop away, then “save”, then I back out of Zwift with the menu button on the Apple TV remote.
Hi
Ive been getting the same message for the last few weeks/ months. Also running ATV.
Previous Session has saved fine- it appears on strava/ companion app etc. Ive always saved and quit to first log on screen before shutting down.
App has been updated a number of times since the message started appearing.
Was there a solution?
Thanks
No solution that I know of. I haven’t re-asked Zwift admin about looking into it, either.
It happens to me virtually every ride, and like you, the ride saves to Strava but the next time I ride Zwift, I get the same your last ride didn’t save message.
At the end of each ride, I go through the exiting process correctly by saving and then backing out of Zwift one step at a time, so it’s almost certainly not me. I suspect it’s an Apple TV bug or something. I keep up with updates, too.
If removing and reinstalling the app doesn’t help I suggest doing a factory reset of the ATV device
Yeah been getting this error for probably over a year
Just couldnt be bothered to report it
Also on ATV