I forgot, for some reason, to save a previous Zwift ride therefore I receive a message to that effect from Zwift when I logged in the following time. I had the choice to answer “Yes or No” I wanted to save my ride so I selected “Yes” and guess what, I was kicked out of the app. I tried another time with the same result. My only option was to answer “No”.
Shuji at Zwift HQ here. I looked at your recent server log reports and I see that you use an iPad12 to run the Zwift app. I don’t see a second device running the Zwift app - like a laptop or an AppleTV, please confirm?
When you say “kicked out of the app” do you mean:
- the app completely crashed
- you were taken back to the home screen where you select an activity?
- you were taken back to the login screen where you enter username / password?
On November 1, I see three separate log ins from that iPad about a minute apart, with no proper log out in between. “Proper log out” means the save-and-exit (or trash-and-exit) at the end of your session It can also happen if the app crashed on your end. I’d like you try these things to see if Zwift runs better:
- Power off and power on the iPad. This will clear any temp file clutter that may be causing problems.
- Log in to Zwift
- End your session by saving-and-exiting (or trashing-and-exiting).
- Force-close the Zwift app. Force-closing is different than swiping an app into the background, where the app continues to run.
If you do these 4 steps habitually - the app should run as well as possible.
Hello Shuji,
If I remember correctly, I was take back to the login screen. I tried twice to click on “Yes” and each time with the same result so I simply selected the “No” button so I can go on with Zwifting.
I have been using Zwift almost daily since without any glitch whatsoever.
Regards
Pierre
@Pierre_Babeu_71_PACK
Can you screenshot the “previous ride not save” message next time you see it and drop it here? It would help us better understand what you’re reporting.
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Can you confirm you are able to see your previous activities in the Companion app or the The at Home Cycling & Running Virtual Training App webpage?
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I checked that this Tour of Watopia Stage 4 ride today saved on my end. Do you see it on your end?
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How about your November 5 ride? Is that one also saving to the Zwift activity history?
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I also see you’re connected to Strava. Did those two rides upload correctly to Strava?
Hi Shuji,
According to what I see in my activities on Companion app and on Strava, all my rides were recorded properly.
I think we should stop this inquiry and not waste any more time on it.
What I would do is simply try to recreate the situation by doing a short ride this week and exit without saving. See what happens and let you know the outcome. If a get a message I will make sure to do a screenshot.
Thanks for interest in my little problem and I will keep you posted.
Regards
Pierre