Anyone else experience multiple zwift “interruptions” during structured workouts? I’m on week 6 of Build Me Up, and had zero problems until this week. Today, Zwift quit no fewer than 9 times. Each time, I had to restart the program (Using iPad) and got a message that zwift had been interrupted, and did I want to resume the activity. Zwift apparently knew exactly when the activity ended and where I was in the workout, but would put me back at the very beginning each time. Manually skipping 27 blocks is a total PITA. Any way that Zwift could just drop me back where I left off?
Second question: Any way to tell if this is an internet issue or a zwift issue? The fact that the app simply quit each time tells me it is zwift…I imagine that an internet failure might just cause the app to stall or freeze. But that is a total guess on my part.
Yes!! My husband was about .25 a mile from the end of TDZ 5 yesterday and Zwift crashed. Today I was doing a ZLDR speed workout and right at the last interval it crashed. It’s not happened before yesterday so I’m assuming it’s update related?
Did you get the same error message? Did the app quit completely with no warning?
So frustrating. Tomorrow I will switch to my PC and use ANT +. I don’t think that’s the problem, but at least with my PC I will be able to tell immediately if it is an internet issue by looking down at my connectivity.
It just completely crashed with no warning, on a gaming PC! For him he couldn’t log back into the run… for me I think I could have but didn’t realize it till I had already hit the ‘run’ button upon logging back in.
Thanks! Just did that for a sampling of the log files from yesterday. Nothing jumps out at me, but then I don’t know what to look for. They all look a lot like this one:
Shuji at Zwift HQ here. I see your multiple logins recorded on our sever on January 26. All of those logins were on an older (problematic) game version running on iPad.
The final login was from a Windows machine running the latest version 1.0.61590. Did this error also happen on the Windows machine?
Thanks for the response. I haven’t run zwift on my ipad since 1/26 other than a quick logon to check the ios version, which is currently 1.0.61590 . I just updated the ioS software today to iPad 14.4. So, when the errors occurred on 1/26 I was on an older ioS version.
I was planning to run my session tomorrow using my PC, which I just updated to the latest Zwift version, but will instead start with the iPad…for the sake of science.
I’ll be sure to let you know if the errors continue.
FYI - when you have Zwift installed on multiple computers - it’s crucial that you are logged out of all of them before you start a session. That’s done by saving & exiting (or trashcanning) each session. On iOS and Android, just swiping the app into the background doesn’t terminate the session as far as the server is concerned, and this causes problems.
@MaryBeth_Vellequette: I have found that even if you save or trash can a ride on an iOS/iPadOS/TVOS device it still helps to then force-quit (swipe away) the app after exiting. This seems to solve a number of potential issues, for some reason. (Same for the Companion app after each use. Well, I actually do this before each use.)
For my secondary question…is there a reason that despite the Zwift app knowing exactly where in the workout Zwift quit, it brings me back to the very beginning after each restart? Or am I missing something? It really is a PITA to skip a ton of blocks to get back to where you left off.
My computer froze mid ride. I have forced closed it and restated Zwift. The ride cannot be rejoined. The fit file is there but it says in progress. How do I recover or load manually?
