Why does my avatar stop?

(Anders Laukvik (NSK)) #1

I am brand new to Zwift and I am looking forward to training With this software.

Connected using Garmin Speed/Candence sensor, it all looks good, but my avatar stops about every 300 meters. How come? I guess it is a connection thing between my sensor and Ant+ dongle?

(Eric C. (Zwift HQ)) #2

Hi Anders,

It’s probably ANT+ signal interference or an old battery. Get that dongle as close as possible to your sensors (ideally about 1 foot or 1/3 meter), perhaps with a USB extension cable.

(Bertram Redmeijer (B)) #3

And make sure no other stuff is interfering with the signal - my signal dropped out consistantly when I turned on my washing machine…

(Anders Laukvik (NSK)) #4

Thanks guys, that worked perfectly! USB extention cable and the dongle very close to the cadence meter.

Now to get that engine on top of the bike in working order :slight_smile:


p.s. Bertram, happy to read that I am not the only one forced into the washing room :wink:

(Eric C. (Zwift HQ)) #5