Hey @Randi_Ar-Gee that’s funny! I was just checking the thread you mentioned, it’s this one, right? I’ll see if I can find useful tips to try in the meantime, I’ll respond over there in a bit. As a rule of thumb, make sure that your whole setup is paired through Bluetooth or Companion App, Virtual Shifting won’t work using ANT+.
And of course, I’m happy to check on your ticket! When the bot mentions “Handlebar Heroes,” it means that your request will be forwarded to us 
I’ve reviewed our system, and I can confirm that your ticket is in the queue. We’re very sorry for the recent response time and are taking steps to address the issue. Rest assured, help is on the way!