Hi everyone
Does anyone know how long it is taking Zwift support to respond to support tickets at the moment? I very recently purchased a Zwift Ride and unfortunately after only a small amount of use there is an issue. I raised a ticket (ZWUK331743) but had no response. It is a bit disappointing considering the outlay.
Don’t be tempted to send follow-up emails to chase them, because doing so can apparently move you further back in the queue. Just sit and wait, as frustrating as it may be.
If you’re lucky then someone from support might see your post here and reach out to you directly.
Appreciate your response. As you say hopefully someone from support might see this.