Hi, I’ve raised a support ticket 2 days ago due to an error in my order - wrong email put in so my years subscription code and order confirmation got sent to an email that doesn’t exist.
I’m trying to get it forwarded/resent to the correct email(updated my profile/account already) but I’m getting no response from support at all? been over two days now and it’s silent.
can my ticket by any chance be looked into?
thanks!
Seems to be normal lately as they have too much work right now
hopefully that’s all it is… I have a trial for now until mid Oct so I suppose waiting a bit is no biggie just a bit frustrating when that is the only form of contact with a human and you get nowhere.
I believe the chat is staffed with people from 8AM-8PM US Pacific time so you may get a live person in chat during those hours. Maybe just weekdays?
Hi @ed_stance, welcome to the forums!
I’m Fernanda, from Zwift.
Thank you for bringing your concerns to the forums, let me tell you good news! I already located your ticket and provided you with your promotional code and order information!
Keep an eye on your inbox.
legend! thanks for sorting it out for me.