Ergh, Zwift on iPad crashed just as I was half way up to the telegraph tower for the very first time
I had definitely smashed my, admittedly poor, PBs all the way up the mountain as well, arrgh!
I tried re-starting and Zwift did recognise that it had crashed and tried to restart at the same point but just as the scene loaded (at correct location) it crashed again. Repeated this three times then gave up the ghost and went back to main menu and forgot my ride.
I emailed the logs and FIT files to myself and have tried to import into Strava but the files are corrupt. Is there any way I can run the FIT file against a fix utility?
I can see the ride in my Zwift online activity three times all saying “Partial”, only two having download links and both FIT files I have downloaded that way say “The upload appears to be malformed and we are unable to process it.” when trying to upload to Strava.
Not sure if this is relevant but I had the companion app open and connected on the iPhone at the same time and that displayed a notification of a Zwift app update at about the same time. Probably just a coincidence.
support directed me to a third party site to fix the file without looking at the logs or the file itself or troubleshooting instructions. not working so far but a but disappointed that they havent looked at the logs and file first and tried to work out what went wrong, especially as we pay a sub to use the service. lets see how it goes, its back with them…
Use www.fitfiletools.com to crop the last few seconds/minutes off your ride and try reuploading to Strava. Thankfully it’s worked for me every time after a bit of fiddling
Just upload your WHOLE file and let it work it’s magic. My Bryton 530 bike computer was playing games for a while and corrupting the fit files and kiesewetter fixed every single one of them.
Or just drink a quart of coffee and blast all the way up Zwift Mountain again…
I had a similar problem recently. Zwift (or more likely, the notorious nvidia drivers) wedged my Windows machine and I had to reboot mid-ride. I wasn’t too surprised that the .fit file in my Activities folder was corrupted, but then I had what I thought was a brilliant idea: I downloaded the .fit file from the Zwift website. Alas, that file was corrupted too.
I sent in a support request with the suggestion that Zwift should ensure the validity of all .fit files available for download on the web site, and support directed me to post here.
So, here’s the idea: in the event of abnormally terminated ride, the Zwift server should still construct a valid .fit file.
Rode a group workout this morning. Saved the file with no issues… or so I thought. Computer didn’t crash and there was no dropout. It saved to my Zwift account, however, nothing uploaded to Training Peaks or Strava. When I downloaded the .fit file from Zwift and manually uploaded to TP and Strava, it said the file was malformed.
I then found http://fitfilerepairtool.info/ which you have to pay for… I’m very reluctant to try it as worried it will fail again and would have wasted £32 in the licence fee.
