Wahoo Kickr losses resistance on long climbs with steep grades

Hi,

Had a weird issue today which has now happened to me a couple of times and am hoping someone here can provide me some advice.

I was doing the tour de zwift stage 6 and about half way up the Alpe du zwift. Suffering away as one would expect and trying to hold about 220W in a 34-28 on a steep section. Everything working normally up till that point (about an hour and 15 mins in i think) then all of a sudden the resistance went and my watts went through the roof at 1000+ but with little resistance from the kickr

Disappointing, as it was my first time doing the Alp and wasnt feeling too bad. I wanted to do the climb under my own power rather than blast up as superman, so i stopped and did an in game calibration spindown from the pairing screen. It then worked for about a minute or so but at once the grade got above 10% the same thing happened. I stopped again and did another spindown and again it worked for a couple of minutes until a high grade section and it let go again. All in all i had to do about 10 in game spindowns just to get to the top. I would have left the game completely but wanted to finish the stage as already put in so much effort prior to the issue occurring.

So has anyone else experienced such things? Is it a zwift thing or a kickr thing? I’m guessing the latter and think the kickr just got too hot and gave up the ghost but since it was fixed briefly by a spindown there maybe something else going on that i don’t understand. This has happened to me before on the epic KOM near the top. It seems that after long climbs with high grades it is susceptible to the issue.

I’m using a Kickr 1, iPad 5th gen, Tickr X HR and Wahoo cadence sensor by the way.

Cheers, Marc

Sounds like you have a faulty KICKR time to service or replace. Call Wahoo

Thanks for the response. Yeah that’s what i was thinking and i will contact them.

I was just curious if anyone else had similar issues with a kickr on Zwift before contacting wahoo. Has anyone?

EDIT: Just in case others have same issue. It seems that this is not an isolated case as i just found people with similar issues in an archived thread (Wahoo Kickr Overheating). I tried the fixes they sugested regarding keeping the kickr out of direct light and i also put a small usb powered cooling fan next to the kickr. So far so good and i haven’t experienced the same issue since my original post.

Cheers, Marc

Yea. I have the same problem with my Kickr Core. It started about one week ago.
In ERG mode (it hapens 1-2 time per hour) just stop pedalling for 3-5 seconds resolves the problem. But not in ERG mode. I tried to reconnect trainer and turn it off/on. Only after 5 minutes it started work properly again.