Wahoo Kickr Core from Zwift shop didn't arrive

Wahoo Kickr Core from Zwift shop didn’t arrive and I bought it with a mat. The mat arrived. I need to talk someone from support but there is no support at all here in zwift? Please help me someone.

Keep talking to the chat bot until you are invited to open a support case

I really tried alot

If you keep telling the bot that its suggestions don’t help then you should eventually get to a form to let you contact support.