Hi all,
bit frustrated but I ordered and received a new Kickr Core Zwift One Last week.
During assembly I noticed that the package came with 2 148mm Adapter, the 142mm Adapter was missing.
Filed a complaint via the Chat bot (which is imho a horrible way to do customer service) but still no update. Is there anything else I can do in order to use my 600€ gadget?
So you filled in the contact form that the chatbot gave you to send a message to support? If so then you’ll just need to be patient, because Zwift support seem to be a bit swamped at the moment so are taking longer than usual to respond.
You could also contact Wahoo support and see if they are quicker to respond.
Yeah, thats what I did.
Thanks for the feedback, have to work on my patience then ;-(
I am in the same boat. I received the bike and handle bars. No kickr and my account shows all items as delivered. I have been trying to contact Swift for a week and NOTHING. It also shows that both the handle bars have the same fed tracking number and the picture fedex took show the box of the bike (large) and the handle bars (small). And obviously no kickr/wahoo box. I have left my number at the phone number, sent emails to support and orders and nothing. This would a take a few minutes to resolve over the phone, I cant wait to deal with someone via email and weeks of back and forth emails. With a software issue I had it took then 4-5 days to respond to each email and the misunderstanding factor was high. This is crazy
And I could really care less if they have a large amount of customer calls/emails. That is not my problem it is swifts and their ceo.
If I knew their hardware/order support was so bad I would have NEVER PURCHASED THE SWIFT RIDE. You need support and you should be able to talk to someone within a few day. Their software support is horrid also, but it is the way of a dominant large sector software company, but I can walk away from that.