I’ve read some other threads expressing disappointment with the Zwift shop return process. I don’t normally like to pile on–I assume things are still crazy for everyone–but my experience has been similar thus far.
I partly accept responsibility since I didn’t do enough research on the Kickr Bike’s handlebar and seat height adjustment issues. Knowing what I know now, I wouldn’t have ordered it. I don’t feel I should have to use any workarounds or modifications for something that costs this much, so back it goes.
That said, I tried to initiate a return on Aug. 8th with an email to email@example.com, which I followed up with on the 11th. I didn’t receive a response until after I called the support number on the 12th.
I could post the whole timeline, but really all I want is some assurance that the bike will be picked up, and I will get a refund (less the shipping fee, which I happily accept). I’m coming up on the 30 day limit despite trying to kick this off on the 8th.
I love riding on Zwift, and will likely continue after this is resolved. But, it has put a damper on the overall experience.
Ride on, fam. Support your LBS!