I ordered a swift ride and received everything but the ride frame. While tracking the order boxes on FedEx, I see that one box was delivered to what appears like the original address it was shipped from instead of to my home. How can I get support to find out what is going on? I could not find a telephone number on the site
Do you have a tracking number, and/or could call Fed Ex?
Yes I have the tracking number but FedEx says I need to call the shipper
Contact Zwift support at support@zwift.com and then wait. Don’t send follow-up emails because that will put you to the back of the queue each time.
Perfect, I sent them an email yesterday, hopefully I am not too far back in the queue 
Noting the latest update on Shooj’s return process, there are only 30 days to return (though you haven’t received). If a couple weeks go by and you don’t hear anything, does it make sense to create a new email alias and enquire again? I don’t know if the queue is by order number or email address though. I suppose you might have credit card dispute resolution recourse as well in your back pocket, though as a last resort. This probably has a time limit as well.
Hi @Michael_Reyeros and welcome back to the forums! Alejandro here from Zwift. Appreciate you used this space to post your query. I couldn’t let this go without jumping in to help you out! First, I want to apologize for the delay in getting back to you. I’ve found the ticket you opened via email, and I’m glad to see one of my Support Colleagues already assisted you.
If there is anything else we can help you with, please do not hesitate to write us at support@zwift.com.
Finally received the frame and have set everything up. The whole process was really smooth. Just one question to those that already have a ride, is it supposed to come with a charger for the ride itself or just the USB to USB-C cable?
Just the cable. A standard charger should be fine.
Cool that’s what I plan to do. Thanks for the response
Exactly the same here this week. If only receiving half the order isn’t bad enough, waiting endlessly for any customer support is simply disgraceful. There is clearly a serious management problem at Zwift. From what I’ve since read in the forum, it’s been going on for years. I’ve paid a huge amount of hard earned money to end up stressed and disappointed.
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