Hi
I need a replacement quick release drive side adaptor for a thru axle for my zwift hub.
I have tried contacting support via the website but as soon as it says connecting you to the chat team the chat box disappears. I have sent several emails, but no reply. Looking at other chat threads it seems moderators say - “please contact support and we’ll send you a new one.”, but contacting support gets no answer…
Any suggestions for help?
Many Thanks in advance.
If you emailed support@zwift.com they’ll probably get back to you eventually
Some browser extensions have interfered with the chat support in the past, not sure about currently, so if you have another clean browser to try you could also repeat the attempt with that.
Hi @Daniel_Barry , welcome to the forums, I’m Juan from the Zwift Support Team.
Special thanks to Paul for his suggestion. I see you’ve already contacted Zwift Support via email. Let’s continue this conversation so we can help you resolve this issue. Keep an eye on your inbox.
See you there!
Thanks you @Juan_Lopez10 and the Zwift Support Team for helping send the missing part.
For anyone else having trouble getting a reply through chat or email, then I thoroughly recommend trying the forums for a response from the team.
Thanks again all!
Dan
Hello Juan, are you still working for the Zwift support team?
I would like to have contact with somebody of zwift after buying the Zwift Ride bike. I have some issues with the Kickr.
Maybe you can help me?
Greetings
Jeroen
You can also get support for the Kickr from Wahoo if you’re having trouble getting help from Zwift
Hello Paul, yes i’m trying that also but also no response…
Hi @Jeroen_Swinkels, welcome to the forums!
I’m Fernanda, from Zwift.
I’m so sorry for the delay in getting back to you. I really wanted to help you out with the Zwift Ride issue, so I’ve found your ticket and sent you an email in response. Let’s work together to find a solution!
Keep an eye on your inbox.
Hello,
Thanks for taking contact. Ik hope to hear something soon.
Next to the issue with the Wahoo Kick Core i would like too know how it works with the possibilities for refund for the membership. I thought when ik bought the bike i could ride it right away…but now i have some technical problems. But first let us focus on the Wahoo Kick Core.
Greetings
Jeroen