My Wahoo Kicker Gen 5 is connected to my Zwift and I tried both Bluetooth and Bluetooth phone and both connect just fine, but then on the course there’s no movement. I spent an hour + troubleshooting yesterday and had success finally, but I’m back to square one today. I’ve read other troubleshoot tips, to no avail. It sounds like this may be a Wahoo issue? But from what I read, getting a ahold of them is difficult. I’m on a MacBook Air. I had no issue for a year and now nothing is working properly. When it does read the numbers the numbers are lagging and all over the place.
Hello @Avi_Bublick, it’s great to have you in the forums! I’m Monica from Zwift. I appreciate you sharing your concerns here, and the images you provided are incredibly useful for us to look into your situation. After reviewing your account, I noticed that you’re experiencing Bluetooth issues with your Wahoo Kickr Core trainer, as well as some internet connectivity problems. To help resolve these matters, please follow the steps outlined in the articles below, in the order they are listed:
Hello, none of that worked. I will contact support. When I run trainer in the Wahoo app, it does recognize it; however, the speed is sporadic and jumps around. So I suppose it could be a Wahoo issue involved as well? I will follow up with Wahoo customer service tool.
